Practical tips and techniques to help you deal with difficult behaviours from colleagues, customers and anyone else you know.
101 Tips & Techniques by Nancy Slessenger.
Dealing with difficult behaviours from colleagues and customers can make your life hell.
- Do you have to deal with negative people who sap all your energy?
- Do you work with annoying nit-pickers?
- Do you have customers who try to bully you or throw temper tantrums?
- Do you work with people who just can’t make up their minds and then change them anyway?
If you answered ‘yes’ to any of these questions, this booklet is for you.