Quick Guide to Dealing With Difficult People

Description

Practical tips and techniques to help you deal with difficult behaviours from colleagues, customers and anyone else you know.

101 Tips & Techniques by Nancy Slessenger.

Dealing with difficult behaviours from colleagues and customers can make your life hell.

• Do you have to deal with negative people who sap all your energy?
• Do you work with annoying nit-pickers?
• Do you have customers who try to bully you or throw temper tantrums?
• Do you work with people who just can’t make up their minds and then change them anyway?

If you answered ‘yes’ to any of these questions, this booklet is for you.